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Customer Service

Please don't hesitate to drop us a line on the contact page for the answers to all your hearts desires...or just a question about that vintage item you've had your eye on! :)

Payment

Storyland Vintage accepts major credit cards and payment through Paypal.

Shipping

Storyland Vintage ships Monday-Friday, and usually next business day unless there is a special notice on the shop page header.

In the event an order is returned to sender because of a mistake in the shipping address listed the customer is responsible for the amount to re-ship it.

Domestic Shipping

USPS Priority Mail shipping is calculated at checkout. Receive FREE U.S shipping on orders over $150. The subtotal in the shopping cart must add to $150, then select "FREE Shipping!" at checkout for FREE 1-3 day USPS Priority Mail shipping service.

 USPS Priority Mail 1-3 days once shipped Free or price varies based on weight

*Free shipping promotion may be removed during other promotions

International Shipping

Storyland Vintage ships WORLDWIDE! Most items ship internationally via USPS First Class International. However, heavier items(4+ pounds), orders with 5+ items and pricier items at my discretion will have to ship with Priority Mail International. Please be aware that duties and taxes are the responsibility of the buyer, I cannot and will not mark items as "gift."

 USPS First Class International 7-21 days once shipped* Price varies based on weight
 USPS Priority Mail International 6-10 days once shipped* Price varies based on weight

*Shipping times can vary based on customs delays and shipping location

Voucher/Coupon Codes

You lucky cat! Enter the code at checkout for your discount. One discount per order.

Returns/Exchanges Policy

ALL SALES ARE FINAL.

There are NO RETURNS OR EXCHANGES*. Here at Storyland Vintage I sell 100% vintage items, since the items are old they cannot be expected to be in new condition as they have probably been used/worn and experienced wear at some point. I take great care in providing accurate and thorough measurements, descriptions of condition and provide many photos including close ups of any flaws and take great pride in my ability to do so. Colors vary from monitors to mobile phones please rely on description of color. Measurements provided are taken flat and you must allow room for them to fit. Due to the detailed care and service I provide, returns and exchanges are not accepted for fit, color issues or minor flaws. Please view all photos, read an items description and measurements thoroughly before placing an order and please ask any and all questions prior to purchase. I want you to LOVE your Storyland Vintage purchase and I am always happy to double check measurements, send additional measurements, describe the color and send additional photos.

*I will review return inquiries on a case by case basis only in the event an item arrived in a condition entirely different than represented(example: you received the wrong item). In the event that occurs or there is a problem with your order please send an email within 48 hours of receiving the item to resolve a problem. Please note that shipping is not refundable, I do not refund items shipped to smoking homes and items older than the 1940s are always final sale due to their fragile nature.

Need information on sizing and condition? Click here